Return & Refund Policy

Last updated: JUNE 1 2026

Alba Sydney is committed to ensuring you are happy with your purchase. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). You are entitled to a refund, replacement or repair in the event of a major failure with a product, and to compensation for any reasonably foreseeable loss or damage.

Online returns — full-priced items

We gladly accept returns on full-priced items within 14 days of receipt for a credit note or full refund to your original payment method.

We do not offer direct exchanges. For a different size or style, please place a new order and return the original item.

All returned items must be:

• Unworn, unwashed and unused
• In original condition with all swing tags attached
• Accepted at the discretion of our team

The following items cannot be returned for hygiene reasons, unless faulty:

• Earrings
• Socks
• Underwear and intimates
• Fragrances and beauty products
• Swimwear (the hygiene sticker must remain intact and unremoved)

Footwear must be returned in its original, undamaged shoebox with no signs of wear on the soles. The shoebox must be securely placed inside an outer shipping box.

We do not accept returns or provide refunds for gift card purchases.

Sale and discounted items — online

Sale items purchased online may be returned for a refund or store credit, except:

• Items purchased with an additional discount code applied during a promotion
• Items marked Final Sale
• Items discounted by 30% or more, which are deemed Final Sale

Final Sale items cannot be returned, exchanged or credited unless faulty. Your rights under the Australian Consumer Law for faulty goods are not affected by this policy.

In-store returns of online purchases

Online purchases may be returned at our Leichhardt boutique; however, refunds for online orders cannot be processed in-store. Our team will notify our customer care team, who will process the refund within 3–5 business days to your original payment method. The Online Returns Policy applies.

In-store purchases

For in-store purchases, we offer an exchange or credit note within 14 days of purchase for full-priced items. We do not provide refunds for change of mind on in-store purchases. Please retain your receipt as proof of purchase.

In-store sale items are Final Sale and not eligible for return, exchange or credit unless faulty.

This does not affect your rights under the Australian Consumer Law where a product has a major failure or does not meet a consumer guarantee.

How to return an online order

To initiate a return, please contact us at hello@albasydney.com.au.

Domestic returns - Return shipping is at the customer's expense - Please allow up to 5 business days after delivery of the return for processing - Our returns process permits one submission per order — for multiple items, please contact us

International returns - Accepted at the customer's expense - Please use a trackable, reliable shipping service — we cannot be responsible for items lost or damaged in transit - Contact hello@albasydney.com.au for assistance

Refunds

Refunds are issued to your original payment method. Credit card refunds may take up to 10 business days to appear, depending on your bank.

Credit notes

Once your return is received and processed, a credit note will be emailed to you for online redemption. Credit notes are valid for 3 years from the date of issue.

Faulty, damaged or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us at hello@albasydney.com.au as soon as possible with a description of the issue and proof of purchase. We will arrange a remedy in accordance with the Australian Consumer Law, which may include repair, replacement or refund depending on the nature of the failure. Your statutory rights apply regardless of the timeframe in which you contact us.

Excessive returns

To protect against fraud and misuse, we monitor return frequency. Where a pattern of excessive returns is identified, we reserve the right to limit future orders on that account, and will notify the customer by email if this occurs.

Questions

For any returns enquiries, please contact us at hello@albasydney.com.au.